Open the shared mailbox in a separate browser window
- Sign in to your account in Outlook on the web.
- On the Outlook on the web navigation bar, click your name. A list appears.
- Click Open another mailbox.
- Type the email address of the other mailbox that you want to open, and then click Open.
A shared inbox is an email inbox that multiple team members can access in order to send and receive email from the same address. A shared inbox typically, but not always, uses a catchall email address like info@ or sales@ so that any team member can reply to customers or business partners from a branded email address.
Incorporate these 7 shared mailbox practices
- Bring accountability to the queue. …
- Record processes and responses outside of the mailbox. …
- Make folders or labels for your mailbox. …
- Create boundaries around access. …
- Look for overarching insights. …
- Prioritize inbox zero. …
- End on a positive note.
In the admin center, go to the Groups > Shared mailboxes page.
- On the Shared mailboxes page, select + Add a mailbox. Enter a name for the shared mailbox. …
- Select Add. It may take a few minutes before you can add members.
- Under Next steps, select Add members to this mailbox. …
- Select the +Add members button. …
- Select Close.
To access a shared mailbox, a user must have an Exchange Online license, but the shared mailbox doesn’t require a separate license. Every shared mailbox has a corresponding user account. … Without a license, shared mailboxes are limited to 50 GB.
7 Best Practices to Manage a Team Shared Mailbox
- Creating a tagging system. …
- Set up distinct folders. …
- Use your filters. …
- Don’t try to do everything alone. …
- Designate specific email times. …
- Set email writing guidelines. …
- When listing tasks, be clear about deadlines and expectations.
Shared Mailbox: A mailbox that’s not primarily associated with a single user and is generally configured to allow logon access for multiple users. User Mailbox: A mailbox that’s assigned to an individual user in your Exchange organization.
You can add rules on a shared mailbox you have access to the same way you add rules to your own account. However, not all methods of setting rules are compatible with each other so it’s best to use one method below for all rules on shared mailboxes.
Modifying Access to a Shared Mailbox Folder
- Open Outlook.
- In the Navigation Pane, locate the shared mailbox and expand it using the arrow to the left of its name.
- Right-click on Inbox and select Properties….
- Select the Permissions tab.
- Select the individual you wish to modify.
A shared email account is a generic email mailbox with its very own email address. The email address is not associated with a dedicated user account. This means there’s no username or password affiliated with a shared mailbox. Instead, every user can use their own credentials to open a shared mailbox.
How do you send as or send on behalf of?
Within the Send From Other E-Mail Addresses window, click From. Make sure More columns and Global Address List are selected. Type the email address of the person you want to send as or send on behalf of and click Go. Then, select the name of the person you want to send as or send on behalf of, and click OK.
How to Get a List of Shared Mailboxes Members and Permissions with Powershell or Netwrix Auditor
- Connect to Office 365 PowerShell, run the PowerShell ISE as Administrator and execute the following command: …
- Type your user ID and password in the Windows PowerShell Credential Request and click OK.