Create a shared mailbox
- Open the Exchange Admin center.
- Click on ‘recipients’ and then on ‘shared.
- Click on the plus sign to create a new shared mailbox.
- Fill out the display name and the first part of the e-mail address.
- Click on the plus sign to add the people or groups who should have access to the mailbox.
Sign in with your Office 365 admin account at https://portal.office.com/adminportal/home.
- In the Admin center, go to Groups > Shared Mailboxes.
- On the Add a mailbox page, enter a name for the shared mailbox. …
- Click Add. …
- Under Next steps, choose Add members to this mailbox. …
- Choose the +Add members button. …
- Choose Close.
Use the EAC to create a shared mailbox
- Go to Recipients > Shared > Add .
- Fill-in the required fields: Display name. Email address.
- To grant Full Access or Send As permissions, click Add. , and then select the users you want to grant permissions to. …
- Click Save to save your changes and create the shared mailbox.
Open the shared mailbox in a separate browser window
- Sign in to your account in Outlook on the web.
- On the Outlook on the web navigation bar, click your name. A list appears.
- Click Open another mailbox.
- Type the email address of the other mailbox that you want to open, and then click Open.
7 Best Practices to Manage a Team Shared Mailbox
- Creating a tagging system. …
- Set up distinct folders. …
- Use your filters. …
- Don’t try to do everything alone. …
- Designate specific email times. …
- Set email writing guidelines. …
- When listing tasks, be clear about deadlines and expectations.
A shared mailbox is a type of user mailbox that doesn’t have its own username and password. As a result, users can’t log into them directly. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox.
To access a shared mailbox, a user must have an Exchange Online license, but the shared mailbox doesn’t require a separate license. Every shared mailbox has a corresponding user account. … Without a license, shared mailboxes are limited to 50 GB.
A shared mailbox is a mailbox that multiple users can use to read and send e-mail messages. … To use this type of resource mailbox requires all accessing users have active and forwarded Exchange accounts, and are using Outlook or OWA as their e-mail client 6.
A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like email@example.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
You can assign a group to a mailbox, but a few functions don’t work, such as auto mapping of the mailbox. This means that the user can access the mailbox, but they have to add it themselves. Depending on how they add the mailbox, they can or cannot send mail from that mailbox.
How to Detect Who Was Accessing Shared Mailbox in Office 365
- Open Exchange Administration Center → Navigate to “Compliance Management” Auditing.
- Click “Run a non-owner mailbox access report”. …
- To view non-owner access to a specific mailbox Click on a mailbox to view all non-owner access events with the details.
If your administrator has only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox automatically appears in your Outlook profile. If the shared mailbox does not automatically display in Outlook, you may need to restart Outlook to see the shared mailbox.
It can take about 15 minutes for the shared mailbox to be available for all users. Edit > mailbox delegation. Remove users for your chosen permission, and then Save.
By default, Outlook desktop app allow up to 10 Exchange accounts to be configured in a single mail profile. If you for some reason need to add more than 10 Exchange accounts to your mail profile, you can extend this limit to via a Windows Registry tweak.